Comcast Makes Another User Sad
From: "Sarah ****" <**@**.**> Date: January 12, 2007 8:54:44 AM EST To: <email@example.com> Subject: About the site I'm very frustrated by the whole Jewcy interface. I would love to comment, but I can't because my sp is Comcast. I … Read More
From: "Sarah ****" <**@**.**> Date: January 12, 2007 8:54:44 AM EST To: <firstname.lastname@example.org> Subject: About the site I'm very frustrated by the whole Jewcy interface. I would love to comment, but I can't because my sp is Comcast. I try to search using the site's search engine and I can't, again because of the software conflict. Switching to DSL is not an option, nor am I willing to go back to dial-up. So I end up having to use Google using "Jewcy *search term* ". It works, but it is awkard to say the least. I also can not register nor login into the site. At this point I feel like a little kid locked out of a candy store with my face pressed against the glass, watching everbody else go inside.
Hi Sarah, You and me both. It's the most frustrating thing in the world, too. I'm on my second elevated report with Comcast about this issue and, should this not pan out, we might have to take some sort of legal action. The first time, Comcast ignored my requests and checked to see if anyone on the Comcast network could access www.jewcy.com. They had a few users try (and succeed), but they didn't test whether the users could post comments or register and login – the real issue. I told them this and they said the problem was solved and closed the ticket. This time around, I actually got their support guy to experience the problem first-hand on the phone with me. They're taking it a little more seriously, but they need to talk to the server administrator, who is out of country this week. Ideally when they get in touch with him, they are able to fix things soon after, but I can't make any guarantees. I'm sorry you're experiencing these issues. The only suggestion I have for you is to consider using a free proxy server. View this page: http://www.proxyway.com/www/set-proxy-configuration/configure-proxy-settings.html#IE5 to see details on how to manually set up your proxy configuration. A good server to use is this one: 220.127.116.11 And the port is 3128. The only problem is you're being routed through Mexico and, uh, Google makes your search results appear in Spanish unless you choose "Ingles" in the language options. Here's one in the Dominican Republic: 18.104.22.168 Port: 80 And here's one in the US – but be careful, it's really slow: 22.214.171.124 Port: 80 Please write me at email@example.com if you have any questions, insights, or funny jokes you want to tell. Thanks, Craig